Technical Support

Please note that we can only assist with issues pertaining to the Center of Educational Excellence & Innovation website,, such as purchasing courses, course access, and claiming credits. We cannot assist with hospital email access, network drives, VPN access, REDCAP, etc. If you are experiencing issues with other hospital sites or systems, please contact the Help Desk at or x5-4357 (5-HELP) [internally] / 617-355-4357 [externally].

Continuing Education Technical Support Request Form


How do I access protected content?

You must be a registered user to access protected content on this site. You may register for the site here.

Some content may be restricted to particular memberships or enrollments. If you are logged in and unable to access content that you should have access to, please fill out the Technical Support Request Form above.

I am registered for the site, but cannot access course content.

Any course that was purchased from the course catalog can be accessed by logging in and clicking My Profile in the top right of the webpage. Scroll down to Your Courses to see the courses you are currently enrolled in. If you do not see a course you have purchased, please fill out the Technical Support Request Form above.

If you registered for an live online/Zoom conference through CloudCME, check your email for access instructions, typically sent 1 week and 1 day prior to the start of the course. If you have any questions about live online/Zoom conference access, please reach out to

How do I access and edit my profile?

Video: About Profiles

You must be logged in to access and edit your profile.

  • Change your display name or degrees: Click My Profile at the top of any page, then select Profile. Click Edit to change your details. Edit your name in the Name field and add/remove the checkboxes next to the degrees. Scroll all the way to the bottom of the page and click Save Changes.
  • Add or change a profile photo: To enhance your profile with a photo of yourself, select My Profile at the top of the page, then select Change Profile Photo. Use the file selector to navigate to a file on your local drive, select the file and then select Open. Use the cropping tool to set the visible area of the image, then select Crop Image. To delete an image you have previously uploaded, select the Delete tab and then select Delete My Profile Photo.
  • Change profile visibility: To change the visibility of your profile, select My Profile at the top of the page, then Settings. Select “My Profile” at the top of the page, then select the Settings tab. From there select the setting you want to change. Visibility options are: Everyone = any site visitor; All Members = Only logged-in users; Only Me = not visible to anyone but you.

How do limit the number of email notifications I receive?

To adjust your email settings select My Profile at the top of the page, then select Settings > Email.

How do I publish an online course for my department, division or program?

Continuing Education hosts online learning modules for Boston Children’s Hospital clinicians. Continuing Education also develops live accredited conferences and Regularly Scheduled Series (RSS). If you are interested in developing an online course, please look over the resources and process at Develop a Course.

How do I view my transcript/certificates?

How do I download a certificate?

There are two ways to view/download your certificate: from within the course or from the course listing under your profile (select the document icon). In either case, you must have selected at least one available course credit type to generate a certificate.

How do I view/print my transcript?

You must be logged in to view your transcript. Select My Profile at the top of the page. If you do not see the transcript selector, be sure the Courses tab is selected. Select the type of credit and dates to include in your credit report. To include all credits from all time, leave the options blank. Select Download Transcript to view/download your transcript. Note each credit type in your transcripts starts a new page.

How do I access Learner Reports as an Instructor/Group Leader?

Note: to access learner reports you must have credentials as an associated group leader, or other role with requisite permissions.

Video: How to Access Learner Reports