Risky Business: Trust in an Age of Uncertainty

In a world of worry, we wonder if things are going in the right direction. Do leaders have the right ideas to drive improvement? Are they regarded as trustworthy and focused on the future? For an enterprise to thrive, trust must be a present part of culture. Building trust must be an imperative. Trust that leaders are working to push things forward, to improve, to support, and to respond. Trust that systems are in place to prioritize issues, promote safety and quality, that vulnerabilities in the system are recognized. A culture needs to be fostered where people not only feel safe to speak up, are empowered to do so, and actually believe they can speak up without repercussions. In medical environments within all relationships, from patient/prescriber to hospital staff/C-suite, trust is crucial. But we are all standing on the slippery slope of cynicism and eroding trust in a divisive world. People aren’t sure what to believe.  

Do they have faith that their leaders have the best intentions in mind and are communicating with candor and transparency? Or do they have mistrust, seeing a different reality from the picture painted by those in power?

“Risky Business: Trust in an Age of Uncertainty” hopes to delve into the very concept of trust and how it can be earned through the lens of information dissemination, and how the industry reinforces and promotes a culture where goals and tenets are aligned across all levels.

Nurse

Boston Children’s Hospital designates this activity for 7.5 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Risk Management

This activity meets the requirements for 7.5 Risk Management Credits as proscribed by the Massachusetts Board of Registration in Medicine and defined in 243 CMR 2.06(5)(d) I. Please check your individual state licensing board requirements before claiming these credits.

Pharmacy

This activity carries a maximum of 7.5 contact hours. Pharmacists should only claim credit commensurate with the extent of their participation in the activity.

Physician

Boston Children’s Hospital designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credits™. Physicians should claim only credit commensurate with the extent of their participation in this activity.

Physician assistants

Boston Children’s Hospital has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credits for activities planned in accordance with AAPA CME Criteria. This activity is designated for 7.5 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.

Psychology

Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibly for the content of the programs. This course has been approved for 7.5 continuing education credits.

Social work

As a Jointly Accredited Organization, Boston Children’s Hospital is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Boston Children’s Hospital maintains responsibility for this course. Social workers completing this course receive 7.5 ACE CE continuing education credits.

About our speakers

Capt. Russ Bartlett, U.S. Navy (retired)
Gen. Scott Miller, U.S. Army (retired)
Michael Moniz President, CEO, and Founder, Circadence Corp.

7 to 8 a.m: Registration

8 to 8:05 a.m.: Welcome message
Joan LaRovere, MD – Co-Chair, Risky Business Events

8:05 to 8:55 a.m.: Trust Under Fire: Extreme Leadership Lessons in Risk, Resilience, and Coalition Building-Keynote: General Austin Miller (Ret.) – United States Army

8:55 to 9:45 a.m.: Fireside Chat: Trust in Leadership
Panelists: Ralph Martin & Kate Walsh
Moderator: Alastair Bell, MD

9:45 to 10:05 a.m.: Break

10:05 to 11:05 a.m.: Talking the Talk: Communicating Trust to the Public
Panelists: Aaron Grey, John Nugent, & Megan Paul
Moderator: Jennifer Arnold

11:05 to 11:30 a.m.: Video Presentation: Trust in Teams: Lessons from Elite Sport
Featuring: Aaron Walsh & Zdeno Chara
Moderator: Dominic Abrams, MD

11:30 to 12:25 p.m.: Who’s with Us – Question or Rallying Cry
Panelists: Mike Moniz, John Mustin, & Christine Wolfrey
Moderator: Luke Sticht

12:25-1:15pm.: Lunch

1:15 p.m. to 2:10 p.m.: 6 Jets, Inches Apart, Moving 450 mph: Leadership and Life Lessons from Blue Angel One
Keynote: Captain Russ “Boss” Bartlett (Ret.) – Blue Angels

2:10 to 3:00 p.m.: Building Culture on a Foundation of Trust
Panelists: Shantel Gooden, Michelle Niescierenko, & Dan Shapiro
Moderator: Gordon Massey

3:00 to 3:50 p.m.: Closing Experience Panel
Panelists: Devika Bagchi, Loujaine Rodriguez, Mary Beth Son, & Amy Wasserman
Moderator: Jessica Lindberg

Disclosures

Boston Children’s Hospital adheres to all ACCME Essential Areas, Standards, and Policies. It is Boston Children’s policy that those who have influenced the content of a CME activity (e.g. planners, faculty, authors, reviewers and others) disclose all relevant financial relationships with commercial entities so that Boston Children’s may identify and resolve any conflicts of interest prior to the activity. These disclosures will be provided in the activity materials along with disclosure of any commercial support received for the activity. Additionally, faculty members have been instructed to disclose any limitations of data and unlabeled or investigational uses of products during their presentations.

The following planners, speakers, and content reviewers, on behalf of themselves, have reported the following relevant financial relationships with any entity producing, marketing, reselling, or distributing health care goods or services consumed by, or used on patients: 

Name, Degree	Entity Name, or None
Capt. Russ Bartlett, U.S. Navy (retired)	Speaker, Eli Lilly
Michael Moniz	None
John Mustin	None
Dan Shapiro, PhD	None
Christine Wolfrey, MSN, RN, CPN	None
Aaron Gray, MBA, MSW, LICSW	None
John Nugent	None
Devika Bagchi, MD, PhD	None
Loujain Rogriguez, BSN, RN, CPN	None
Deborah Goldstein	None
Emily Ladau	None
Shantel Gooden, MPA	None
Mary Beth Son, MD	None
Kate Walsh, MPH	Work in an advisory role on a part time basis, General Catalyst is a Venture Fund that invests in technology in the health care space; Director, Sound Physicians
Amy Wasserman	None
Michelle Niescierenko, MD, MPH	None
Ralph Martin II	None
Megan Paul	None
Jennifer Arnold, MD	Participated in an advisory meeting for the patient perspective of a new drug therapy for skeletal dysplasia, Tyra Medical
Alastair Bell, MD, MBA	None
Andrew Capraro, MD	None
Jessica Lindberg	None

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